Please link your spigot/polymart first!
It appears you have not
linked a spigot or polymart account.
Requesting your roles will not work without linking
your spigot or polymart account where you bought the plugin.
To link your spigot or polymart account, follow the instructions here
To request your buyer roles, go to my discord, and do
(it doesn't matter what channel you do it in)
The bot will then verify that you have linked your spigot/polymart, and verify that you bought the plugin.
Once it has checked those, it will give you the roles for the plugin(s) you have bought.
command is a discord command, so if it does not show up while you are typing it,
it will probably not work. If this happens, try restarting your discord client.